Terms and conditions

1. Who I am

That address is my registered address, where the business is filed. No sessions take place there. We meet online over Google Meet, or in person by arrangement in Prague and Brno.

2. What I offer

Coaching. One session runs two hours, so there is time to get to what actually matters. Most of the time I run it online over Google Meet; by arrangement we meet in person in Prague or Brno. Before we start anything, you get an intro conversation of 20 to 30 minutes, online and free, with nothing attached to it.

Coaching is not psychotherapy or a health service and it does not replace professional care. I do not diagnose and I do not treat. Coaching is shared work and how much you get out of it depends a lot on you, so I cannot promise a particular outcome, only that I put everything I have into every session.

3. Prices

• Intro conversation (20 to 30 minutes): online, free, no strings attached.
• Single sessions: CZK 2,500 per hour, so a two-hour session is CZK 5,000.
• Package of 10 hours: CZK 20,000, which works out at CZK 2,000 per hour.

I am not a VAT payer, so the prices above are final. The current price list is always on the home page. If we agree something else in writing, a discount or a corporate rate, that agreement applies.

4. Booking and the contract

You can book a slot through the form on the website, by e-mail or on WhatsApp. The contract between us comes into being the moment I confirm the slot. If you buy a session or a package on the website, it comes into being when you pay.

Before you finish an order you always see what you are buying and what it costs. I send confirmation by e-mail.

5. Payment terms

Sessions and packages are paid for in advance, in Czech crowns. I send the receipt by e-mail.

Online payments are handled for me by the Comgate payment gateway. The provider, Comgate, a.s., is a licensed payment institution supervised by the Czech National Bank. Payments through the gateway are secured and all information is encrypted.

• By card. The gateway takes Visa, Visa Electron, Mastercard and Maestro, and also Apple Pay and Google Pay. You enter your card details on the gateway's own page, I never see them. Both of us know about the payment straight away.
• By bank button. You pick your bank and confirm the payment in your own internet or mobile banking, where a pre-filled order is waiting for you. A QR code works too. You enter no card number anywhere.
• By bank transfer against an invoice, if that suits you better or if a company is paying.

If something goes wrong with the payment itself, the gateway's support handles it: Comgate, a.s., Gočárova třída 1754/48b, Hradec Králové, Czech Republic, podpora@comgate.cz, +420 228 224 267.

6. Delivery terms

The session takes place at the time we agree on. Online over Google Meet, with the link sent to you by e-mail before the session. By arrangement we meet in person in Prague or Brno.

A package of hours works as credit. You draw the hours at times we arrange as we go, and they do not expire. You can use them up over half a year or over three years, whatever you need.

7. Rescheduling and cancellation

The time you book is held for you and nobody else, so let us agree a few things about moving it in advance.

• At least 48 hours before the start you can move or cancel the slot free of charge. Prepaid hours stay in your credit.
• Less than 48 hours ahead, and that includes not showing up, I charge a cancellation fee of one hour, so CZK 2,500. One hour is deducted from a package.

I write it this way because it happens now and then and we both have to reckon with it. The first time it happens I usually do not charge. That is my own call, though, not something you are entitled to, so please do not count on it. If it kept repeating, I would charge the fee.

If I am the one who cancels or moves a slot, we arrange a replacement.

8. Withdrawal from the contract

A session with an agreed slot is a service provided at a specific time, so the fourteen-day withdrawal from a distance contract does not apply to it (Section 1837 of the Czech Civil Code). The rescheduling and cancellation rules above apply instead.

A package bought at a distance can be returned within fourteen days; hours already used are charged for.

9. Complaints

If something does not go the way it should, write to me at vojta@vz.coach and I will deal with it within 30 days at the latest. The remedy is usually a replacement session, a reduction in price or a refund.

10. Confidentiality and personal data

What is said in a session stays in the session. I follow the EMCC Global Code of Ethics. In corporate coaching, only progress towards the goals is reported to the sponsor, never the content of the conversations.

How I handle personal data and what rights you have is described in the privacy policy.

11. Final provisions

If a dispute arises between us that we cannot settle together, you can as a consumer turn to the Czech Trade Inspection Authority and use out-of-court dispute resolution at adr.coi.cz.

I may change these terms in the future. For a contract already concluded, the wording that was on the website at the time of the order always applies.

These terms apply from 1 September 2026. The Czech version at vz.coach/obchodni-podminky is the binding one; this is a translation for convenience.